Philosophy

Materials

What does wool offer me?

Victorina's wool offers softness, breathability, and a natural temperature-regulating capacity, making it an ideal choice for any time of the year. Furthermore, it is antibacterial, minimizes odors, and is especially suitable for sensitive skin.

Is wool a sustainable and natural resource?

Yes. Wool is a natural and renewable resource obtained from sheep. It is biodegradable and requires fewer chemical processes than many synthetic fibers, helping to reduce environmental impact.

What are the properties of wool?

Wool allows for the creation of an extra-soft, breathable, and temperature-regulating natural fabric. It also possesses antibacterial properties, minimizes odors, and is especially suitable for sensitive skin. Our garments do not itch against the skin and stand out for their flexibility and durability.

Production

Who designed Victorina?

Victorina's designs are inspired by the legacy and timeless aesthetic of the founder's grandmother, combining tradition and modernity in every piece.

Where is Victorina manufactured?

Victorina garments are manufactured in the province of Cuenca, where we maintain exhaustive quality control to ensure a high-quality final product.

Sizes and colors

Are the colors the same as I see them on the website?

We do our best to ensure the colors shown on the website are true to reality, although they may vary slightly depending on each screen's settings.

What colors do you have available?

We offer a range of neutral and timeless colors, designed so that our garments are versatile and can be easily combined with different styles.

Are the garments unisex?

Some of our garments are designed to be worn by anyone, regardless of their gender.

How can I find my size?

Check our size guide to find the fit that works best for you. You can also contact our team via online chat for personalized advice.

Care and benefits

How should I take care of my sweater?

We recommend hand washing the garment in cold water or using a delicate cycle to preserve the quality of the fabric.

Can I wash it in the washing machine?

Yes. Use a delicate cycle and cold water, mild detergents, and avoid a strong spin cycle.

How do I dry my sweater?

Let it air dry flat on a towel to prevent it from losing its shape.

My sweater has started to pill, what should I do?

You can remove them carefully by hand or by using a fabric shaver. The appearance of small pills is a natural process in garments made with high-quality wool.

Why is my sweater so comfortable?

We use high-quality, soft, and flexible wool, which allows the fabric to adapt comfortably to the body.

Promotions

How can I use my discount code?

During the checkout process, you can enter your discount code in the corresponding field before completing the payment.

What are the terms and conditions of the promotional codes?

Promotional codes may have specific conditions, such as being valid only once per customer, applying only to certain products, or having a specific expiration date. Always check the details of each promotion.

Company

Where are your headquarters located?

Our offices are located in Las Mesas, Cuenca, from where we manage Victorina's operations.

Why do you use 100% wool for making the garments?

We choose wool for its natural properties, comfort, and sustainable character. Our goal is to offer an alternative that respects both the environment and the skin of those who use it.

What is your company philosophy?

We believe in timeless, sustainable, and quality fashion that honors family traditions while simultaneously adapting to contemporary values.

What is the origin of the Victorina brand?

Victorina is inspired by the heritage and vision of the founder's grandmother, representing the elegance, authenticity, and timelessness we seek to convey in our garments.

Who founded Victorina?

Victorina was founded by Álvaro Robles with the goal of continuing his grandmother's legacy and adapting it to meet today's needs and tastes.

What is Victorina's story?

Victorina was born out of family tradition and a way of understanding fashion linked to quality and longevity. Inspired by a grandmother's vision, the brand rescues the value of the timeless and combines it with a contemporary sensibility.