
Frequently Asked Questions
1) MATERIALS:
What does wool offer me?
Victorina wool offers softness, breathability, and natural temperature regulation, making it an ideal choice for any time of year. It is also antibacterial, minimizes odors, and is especially good for sensitive skin, ensuring complete comfort.
Is wool a sustainable and natural resource?
Yes, wool is a natural and renewable resource obtained sustainably from sheep. It is biodegradable and requires fewer chemical processes compared to synthetic fibers, helping to minimize environmental impact.
What are the properties of wool?
Wool allows for the creation of an extra-soft, breathable, and temperature-regulating natural fabric. It also has antibacterial properties (ideal for sensitive skin) and minimizes unpleasant odors. Our garments are non-irritating against the skin, flexible, and exceptionally durable.
2) PRODUCTION
Who designed "Victorina"?
"Victorina's" designs are inspired by the legacy and timeless aesthetic of the founder's grandmother, combining tradition with modernity in every piece.
Where is "Victorina" manufactured?
The manufacture of "Victorina" garments takes place in the province of Cuenca, where exhaustive quality control is maintained to guarantee a high-quality final product.
3) SIZES AND COLORS
Are the colors as I see them on the web?
Although we make every effort to ensure that the colors on the website are as realistic as possible, they may vary slightly due to screen settings.
What colors do you have available?
We offer a range of neutral and timeless colors, designed to make our garments versatile and compatible with any style.
Are the clothes unisex?
Some of our garments are designed to be worn by anyone, regardless of gender.
How can I find out my size?
Consult our size guide on the website to choose the size that best suits you, or contact our team for personalized advice via our online chat.
4) CARE AND BENEFITS
How should I care for my sweater?
We recommend hand washing in cold water or using a delicate cycle to maintain the quality of the fabric.
Can I wash it in the washing machine?
Yes, on a delicate cycle and in cold water. Always use mild detergents and avoid high-speed spin cycles.
How do I dry my sweater?
Air dry it horizontally on a towel to prevent it from becoming misshapen.
My sweater has developed some pilling, what should I do?
You can carefully remove them with a fabric razor or by hand, which is common and natural with high-quality wool materials.
Why is my sweater so comfortable?
We use the finest quality wool, which is soft and flexible, allowing the fabric to adapt comfortably to the body.
5) PROMOTIONS
How can I use my discount code?
At the end of your purchase, enter the discount code in the indicated section before making the payment.
What are the terms and conditions for promotional codes?
Discount codes have certain limitations, such as being applicable only once per customer or for specific products. Check the website or the corresponding promotion for details.
6) COMPANY
Where are your headquarters located?
Our offices are located in Las Mesas (CUENCA), where we manage all of "Victorina's" operations.
Where did the idea of using 100% for garment making come from?
We chose wool because of its natural properties and sustainability. We want to offer an alternative that respects both the environment and the skin of those who use it.
What is your company philosophy?
We believe in creating timeless, sustainable, and quality fashion that honors family traditions and adapts to contemporary values.
What is the origin of the Victorina brand?
"Victorina" is inspired by the heritage and vision of the founder's grandmother, who represents the elegance and authenticity that we seek to reflect in our garments.
Who founded Victorina?
The brand was founded by Álvaro Robles, who wanted to continue his grandmother's legacy, adapting it to modern needs and tastes.
What is Victorina's story?
Victorina was born from family tradition and a passion for sustainable fashion. Inspired by a grandmother's vision, "Victorina" celebrates the value of timelessness, fusing quality and style in every piece.
7) CONTACT
How can I contact Victorina?
You can contact us through:
- Telephone: 610669599
- Email: info@victorinabrand.com
- Online chat
- Social networks


